患者注册护士沟通:探索患者在初级保健咨询中的期望和经验
Sofia Östensson1, Mariela Acuña Mora1, Laura Darcy1
1Faculty of Caring Science, Work Life and Social Welfare, University of Borås, Borås, Sweden.
概括
患者对注册护士 (RN) 在初级保健中的沟通有很高的期望. 一般来说,RN符合这些期望,特别是在建立关系和提供护理方面.
科学领域:
- 医疗保健通讯 医疗保健通讯
- 初级保健护理护理 基本护理护理
- 患者体验研究 研究研究
背景情况:
- 初级保健是医疗保健的初始联系点,以满足各种患者需求.
- 注册护士领导的咨询显示了提高准入和及时护理的潜力.
- 了解患者对RN沟通的看法对于以人为中心的护理至关重要.
研究的目的:
- 探索患者对注册护士在初级保健中的沟通的期望和经验.
- 确定影响患者满意度的沟通关键方面.
- 为提高初级保健机构沟通质量的战略提供信息.
主要方法:
- 未来的队列研究设计.
- 使用 QUOTE-COMM 问卷来评估患者的期望和经验.
- 在注册护士领导的咨询之前和之后收集的数据.
主要成果:
- 138名患者参与,报告了与RN沟通的高期望和积极经验.
- 以情感为导向的沟通获得了最高的分数.
- 基于年龄,性别或教育的期望/经验没有显著差异;然而,非母语瑞典语者对以情感为导向的沟通的评价不那么积极. 较长的咨询时间与更高的满意度相关.
结论:
- 患者通常对初级保健中RN沟通有很高的期望,这些期望在很大程度上得到满足.
- 积极的患者体验凸显了RN沟通的有效性,特别是在面向影响的方面.
- 需要进一步的研究来完善沟通策略,提高初级保健的质量.
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