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沙特阿拉伯的心理咨询应用程序:专家评估和用户观点的研究

Abdulmohsen Saud Albesher¹, Maymunah Faheem Alwahib¹

¹Department of Information Systems, College of Computer Sciences and Information Technology, King Faisal University, Hofuf, Saudi Arabia.

|July 23, 2025

概括

沙特阿拉伯的心理咨询应用程序显示了可用性挑战,用户报告了不满和功能问题. 需要在任务集中和移动适应性方面进行改进,以改善用户体验.

科学领域:

数字健康数字健康
人与计算机的交互
心理健康保健技术技术

背景情况:

心理咨询应用程序提供了方便的精神保健服务,特别是对于那些犹不决寻求面对面的精神病学帮助的人来说.
关于这些快速增长的数字健康工具的可用性和用户体验的研究有限.

研究的目的:

评估沙特阿拉伯受欢迎的心理咨询应用程序的用户体验和可用性.
为了确定应用程序"Labayh"",Estenarah"和"Mind"的特定可用性问题和用户满意度水平.

主要方法:

专家评估使用SMART启发式框架来评估移动应用的可用性.
通过Heedzy收集的应用商店用户评论的情绪分析,并使用Python进行数据清理.

主要成果:

专家评估发现了这三个应用程序中的可用性问题,特别是关于任务重点 (SMART 5) 和移动环境适应性 (SMART 10).
对459条评论的情绪分析显示,51%的反是负面的 (不满,功能),49%的反是积极的 (赞赏,概念).
"Mind"应用程序表现出严重的可用性问题,包括错误预防和界面清晰度,严重性评级为70.

结论:

沙特阿拉伯的心理咨询应用程序需要设计改进,以提高可用性和用户满意度.
建议包括改进以任务为重点的界面,提高对各种移动设备的适应性,并解决用户报告的特定问题.
基于启发式评估和用户反的应用程序设计的改进对于推动数字心理健康保健的可访问性和有效性至关重要.

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