患者对埃塞俄比亚药房服务的满意度和相关因素:系统审查和元分析
Sisay Molla1, Getachew Moges2, Husien Nurahmed Toleha2
1Department of Pharmacy, College of Medicine and Health Sciences, Wollo University, Dessie, Ethiopia. sismanpharm@gmail.com.
BMC health services research
|July 23, 2025
概括
患者对埃塞俄比亚药房服务的满意度为56%,其中40%表示不满. 影响满意度的关键因素包括患者人口统计学,社会经济地位,提供者沟通和设施特征,突出服务改进的领域.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 制药科学 制药科学
- 公共卫生 公共卫生
背景情况:
- 患者满意度是医疗保健质量和战略决策的关键指标.
- 预期和实际服务交付之间的差异显著影响患者体验.
- 了解患者满意度对于优化医疗保健结果至关重要.
研究的目的:
- 系统地审查和对埃塞俄比亚药房服务的患者满意度进行元分析.
- 为了确定患者满意度的综合流行率.
- 确定影响患者满意度的关键决定因素.
主要方法:
- 在多个电子数据库中系统搜索已发表和未发表的研究.
- 使用乔安娜·布里格斯研究所 (JBI) 批判性评估工具和PRISMA 2020指南进行质量评估.
- 使用 Stata 版本 17 的 11 项选定的研究的元分析.
主要成果:
- 埃塞俄比亚药房服务对患者满意度的综合流行率为56% (95% CI:50-62).
- 在满意度和社会人口统计学,社会经济学,提供商沟通以及与设施相关的因素之间发现了显著的关联.
- 大约40%的患者报告不满,表明系统性问题.
结论:
- 很大一部分患者对埃塞俄比亚的药房服务不满,这表明存在缺陷.
- 针对确定因素的基于证据的干预措施对于提高药房服务供应至关重要.
- 决策者和管理人员应优先优化药房服务,以提高整体医疗保健质量.
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