一个整合性的概念审查和组织中的惊喜的理论框架
Gabriel R Sala1, Boram Do2, Spencer Harrison3
1Terry College of Business, University of Georgia.
The Journal of applied psychology
|July 24, 2025
概括
本综述综合了跨学科的惊喜研究,以澄清其定义和对组织的影响. 它提出了一个框架,解释了惊喜如何影响差异创建或减少行为.
科学领域:
- 综合性审查综合了心理学,管理和社会科学的见解.
- 专注于组织行为和惊喜的心理基础.
背景情况:
- 惊喜在哲学和社会科学中有着悠久的历史,但缺乏统一的定义.
- 孤立的研究导致了对惊喜及其组织影响的混乱.
研究的目的:
- 为了提供一个全面的理解的惊喜在组织背景下.
- 开发一个理论框架,解释惊喜导致差异创建或减少的条件.
主要方法:
- 综合性文献综述综合了跨学科的惊喜研究.
- 探索潜在的惊喜的认知和情感机制.
- 组织主管的分析:组织记忆和情感能力.
主要成果:
- 确定了惊喜的关键认知和情绪机制.
- 突出组织记忆和情绪能力作为关键的调节者.
- 提出了一个理论框架和关于惊喜驱动行为 (变异创建/减少) 的建议.
结论:
- 对惊喜的统一理解对于组织研究和实践至关重要.
- 组织背景显著塑造了惊喜的经验和管理.
- 未来的研究应该探索研究惊喜的拟议框架的实际应用.
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