提高对重症监护护人的满意度:护士和患者的观点
Marta Romero-García1, Pilar Delgado-Hito1, Llúcia Benito-Aracil2
1Fundamental and Clinical Nursing Department, Faculty of Nursing, University of Barcelona, Barcelona, Spain; IDIBELL, Bellvitge Biomedical Research Institute, Avinguda de la Granvia, L'Hospitalet de Llobregat, Spain; International Research Project: HU-CI Project, Collado Villalba, Spain.
概括
护士和患者就提高重症监护护理质量的策略达成一致,重点关注沟通,专业行为和以患者为中心的护理. 实施这些发现可以提高患者满意度和人性化的医疗保健服务.
科学领域:
- 护理护理的质量护理的质量
- 患者满意度测量 患者满意度测量
- 重症监护病房 (ICU) 管理管理
背景情况:
- 患者满意度是护理护理质量的关键指标,促使开发各种测量工具.
- 现有的研究缺乏从患者和护士的角度改善重症监护护理满意度的多维策略.
研究的目的:
- 识别和描述提高重症监护机构护理满意度的策略.
- 从重症患者和重症护理护士那里收集有关改善满意度的见解.
主要方法:
- 在西班牙重症监护病房进行的定性描述性多中心研究.
- 方便抽取出院患者和重症监护护士的样本.
- 四个在线焦点小组,视频录制,转录,并使用内容分析和三角分析进行分析,遵循古巴和林肯的标准.
主要成果:
- 出现了四个关键战略类别:整体护理,沟通,专业行为和单位基础设施.
- 经常引用的策略包括疼痛管理,患者自主,隐私,同情,积极倾听,简单的语言,眼神接触,沟通培训,跨学科合作和临床判断.
结论:
- 患者和护士确定了融合的策略,以提高对重症监护护理的满意度.
- 实施这些战略对于推进人性化的护理和证明医疗保健专业人员的承诺至关重要.
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