埃塞俄比亚公立医院的服务员领导和患者安全文化:定性研究
Getnet Worku Demeke1,2, Marloes L van Engen3, Solomon Markos4
1Department of Business Administration and Information Systems, Addis Ababa University, Addis Ababa, Ethiopia. getnet.workuu@aau.edu.et.
BMC health services research
|July 28, 2025
概括
埃塞俄比亚公立医院的服务员领导力通过提高员工的能力,动机和机会来提高患者安全. 这种领导风格培养了安全文化和更好的绩效.
科学领域:
- 医疗保健管理的管理
- 患者安全 患者安全
- 组织文化 组织文化
背景情况:
- 在医疗保健系统中,可以预防的患者安全挑战仍然存在.
- 服务员领导是改善患者安全文化的有希望的方法.
- 这项研究探讨了仆人领导在公共卫生保健机构中的作用.
研究的目的:
- 探索仆人领导行为如何影响患者安全文化.
- 了解仆人领导对公共卫生保健中患者安全绩效的影响.
- 检查埃塞俄比亚医院的仆人领导和患者安全之间的关系.
主要方法:
- 在埃塞俄比亚亚的斯亚贝巴的三家公立医院进行了一项多中心的定性病例研究.
- 数据是通过对23名医疗保健专业人员进行深入采访和现场观察来收集的.
- 使用能力-动机-机会 (AMO) 框架进行模板分析.
主要成果:
- 参与者报告了对患者安全实践的积极看法.
- 仆人领导通过专业发展和持续学习,积极影响员工的能力.
- 它通过培养服务文化和提供激励措施来提高动机.
- 它通过赋权,领导力支持,沟通,资源配置和政策调整创造机会.
结论:
- 仆人领导行为催化埃塞俄比亚公共卫生保健中的患者安全文化发展.
- 该研究表明,仆人领导如何提高员工的能力,动机和安全举措的机会.
- 将服务领导与AMO框架相结合,为提高患者安全绩效提供了一个强大的战略.
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