在酒店业实施数字双胞胎的本体论建议:前端服务的案例
Moises Segura-Cedres1, Desiree Manzano-Farray1, Carmen Lidia Aguiar-Castillo1
1Instituto para el Desarrollo Tecnológico y la Innovación en Comunicaciones (IDeTIC), Universidad de Las Palmas de Gran Canaria (ULPGC), Juan de Quedasa 30, 35001 Las Palmas de Gran Canaria, Spain.
Sensors (Basel, Switzerland)
|July 30, 2025
概括
数字双胞胎 (DTs) 通过整合物联网和实时数据来优化酒店接待服务. 这种框架大大缩短了入住时间,并提高了客人的满意度.
科学领域:
- 计算机科学 计算机科学
- 酒店酒店管理的管理.
- 运营研究 运营研究
背景情况:
- 数字双胞胎 (DTs) 提供了优化各种部门运营的潜力.
- 酒店业在管理客人的体验和运营效率方面面临着挑战.
- 整合物联网和实时数据处理等先进技术对于服务增强至关重要.
研究的目的:
- 提出一个本体学驱动的框架,用于在酒店接待区实施数字双胞胎.
- 通过DTs增强客户体验,运营效率和资源配置.
- 优化入住/退出检查流程,改善员工工作负载平衡.
主要方法:
- 为酒店接待处的DTs开发了一种基于本体学的方法.
- 整合物联网 (IoT) 设备和实时数据处理.
- 利用模拟和历史数据分析进行需求预测和流程优化.
- 通过反映现实世界挑战的基于场景的模拟来验证框架.
主要成果:
- 实现了25-35%的入住时间缩短.
- 提高了20%的员工效率.
- 在客人满意度和预测准确度方面表现出显著的改善.
结论:
- 拟议的本体学驱动的数字双胞胎框架为优化酒店运营提供了实际解决方案.
- 数据技术可以有效地应对酒店接待的现实挑战,从而带来可衡量的改进.
- 这项研究为DT应用提供了结构化的方法,提高了客户满意度和运营效率.
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