沟通培训对沟通能力的影响 - 360度评估
Lisa Zöll1, James Deschner2, Anke Hollinderbäumer3
1Department of Periodontology and Operative Dentistry, University Medical Center, Johannes Gutenberg University, 55131, Mainz, Germany. lisa.zoell@unimedizin-mainz.de.
BMC medical education
|July 31, 2025
概括
牙科教育中的沟通技巧培训显著提高了学生的自我认知,特别是在复杂的领域,如对话结构和非语言线索. 外部评估显示,情况有所改善,但患者的看法没有改变.
科学领域:
- 牙科教育 牙科教育
- 沟通技巧培训 培训 沟通技巧培训
- 医学教育 医学教育
背景情况:
- 在牙科实践中,有效的沟通至关重要.
- 在牙科教育中评估沟通技巧培训 (CST) 的影响是具有挑战性的.
- 360度评估提供了一种全面的方法来评估CST的有效性.
研究的目的:
- 评估一次性沟通培训课程对牙科学生的影响.
- 评估自我认知和沟通技能的外部评估的变化.
- 通过360度反模型来确定CST的有效性.
主要方法:
- 127名牙科学生参与了这项研究.
- 学生在两个时间点完成了自我评估.
- 从治疗伙伴,课程导师和患者那里收集了外部评估,使用五分利克特尺度.
主要成果:
- 沟通培训显著改善了学生对沟通技能的自我评估.
- 治疗伙伴和课程导师注意到学生沟通的可衡量的改善.
- 患者没有感觉到训练有素和未经训练的群体之间的沟通技能的显著差异.
结论:
- 一个单一的沟通培训课程可以提高牙科学生的自我感知沟通能力,特别是复杂的技能.
- 虽然导师和合作伙伴观察到改善,但患者没有报告差异.
- 针对复杂技能需要有针对性的培训;对于持续的行为改变,需要进一步的研究.
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