探讨护士情绪智能和沟通技能的关系:一个横截面研究
Farid Ghrayeb1, Kefah Zaben1, Rabia H Haddad2
1Nursing Department, Faculty of Health Professions, Al-Quds University, Jerusalem, Palestine.
护士的情绪智能 (EI) 对他们的沟通技巧产生了积极的影响. 通过培训增强EI可以改善患者的治疗结果和医院服务. 这项研究强调了EI对于有效的护理沟通的重要性.
科学领域:
- 护理 护理 护理
- 医疗保健通讯 医疗保健通讯
- 心理学 心理学 心理学
背景情况:
- 情绪智能 (EI) 对于有效的护理沟通和患者结果至关重要.
- 护士的行为技能受到他们的EI水平的重大影响.
研究的目的:
- 探索护士的沟通技巧与他们的情绪智力之间的关系.
- 强调沟通能力在护理实践中的重要性.
主要方法:
- 一项涉及巴勒斯坦西岸南部四家医院350名护士的横截面研究.
- 使用了戈尔曼的EI尺度和研究人员开发的沟通技巧问卷.
- 使用描述性统计,ANOVA和皮尔森相关性分析的数据.
主要成果:
- 平均EI得分为87.22,自我意识得分最高,自我管理得分最低.
- 总体平均沟通技能的得分为90.23.
- 在总EI和沟通技能之间发现了显著的正相关性 (r=0.542,p<0.01),所有EI维度与沟通技能有很强的相关性.
结论:
- 情绪智能积极影响护士的沟通技巧.
- 医院管理人员应为护士实施EI培训,以加强沟通和服务.
- 持续的专业发展,包括EI培训,可以改善护理实践和患者护理.
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