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基于首选序列需求为城市老年人提供社区福利服务:宁波海区的一个案例研究
Siqi Shao1, Tiantian Che2,3, Yuxia Wu1
1Ningbo University of Technology, No. 201, Fenghua Road, Jiangbei District, Ningbo City, Zhejiang Province, China.
BMC public health
|August 2, 2025
概括
了解老年人的需求对于城市福利服务至关重要. 这项研究确定了关键的社区服务偏好,强调了6个有吸引力的需求,以提高老年人的满意度.
科学领域:
- 老年学是指老年学的学科.
- 城市规划 城市规划
- 公共卫生 公共卫生
背景情况:
- 城市人口快速老龄化,需要为老年人提供量身定制的福祉服务.
- 在中国,一种适合所有人的方法往往无法满足老年人的多样化需求.
- 这项研究解决了了解优先考虑的社区服务需求的差距.
研究的目的:
- 应用Kano模型来确定城市老年居民社区服务需求的等级.
- 确定社区服务提供的优先顺序,以提高老年人的福祉.
- 根据老年人的实际需求,引导改善服务供应.
主要方法:
- 在中国宁波市,对887名老年居民 (60岁以上) 进行了横截面调查.
- 利用Kano模型和评估矩阵方法对33个社区老年护理服务项目进行分类.
- 使用SPSS 26.0进行统计分析,包括描述和交叉表格化技术.
主要成果:
- 六项服务项目被确定为有吸引力的需求 (A),显著影响了满意度.
- 27项服务项目被归类为无关需求 (I).
- 老年人对福利服务的期望水平超过了他们的依赖水平,对于有吸引力的服务,满意度指数 (SI) ≥0.50.
结论:
- 优先考虑6个有吸引力的服务需求可以显著提高城市老年人的满意度.
- 服务需求因年龄,收入和婚姻状况等人口因素而异.
- 调查结果提供了一种数据驱动的方法,以优化社区老年护理服务.
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