重新构思平衡记分卡作为医疗保健中的沟通机制
Feng Guo1, Ying Sophie Huang2, Moeki Nemoto3,4
1School of Innovation and Entrepreneurship, Zhejiang Shuren University, Hangzhou, China.
Frontiers in public health
|August 5, 2025
概括
平衡成绩表 (BSC) 不仅仅是一个绩效工具,它是一种沟通机制. 这项研究提供了一个新的模式,以提高医疗保健沟通和患者安全使用BSC.
科学领域:
- 医疗保健管理的管理
- 组织沟通 组织沟通
- 患者安全 患者安全
背景情况:
- 通信故障导致医疗保健中70%以上的哨兵事件.
- 平衡成绩表 (BSC) 主要用于绩效测量,其沟通潜力尚未得到充分利用.
- 有效的沟通对于患者的安全和护理质量至关重要.
研究的目的:
- 开发一个多层模型来分析平衡得分卡 (BSC) 作为医疗保健中的沟通工具.
- 为了整合微层级的沟通构成组织 (CCO) 理论与宏观层级的企业沟通理论,用于医疗保健环境.
- 为医疗保健领导者提供一个框架,通过BSC实施来加强组织沟通.
主要方法:
- 概念论文整合了CCO理论和企业沟通理论.
- 开发一个为BSC作为沟通工具的四层分析框架.
- 使用电子医疗记录实施案例的框架的应用.
主要成果:
- 该研究重新构想了BSC作为一个构成性的沟通机制.
- 拟议的框架包括医疗保健价值观,BSC观点,沟通过程和构成过程.
- 一个医疗保健BSC通信矩阵被提议作为一个实际的评估工具.
结论:
- BSC可以将医疗保健价值观转化为可衡量的目标,并协调改进工作.
- 有效的BSC实施可以加强专业间协调和利益相关者沟通.
- 这种方法为医疗保健领导者提供理论进展和实际指导,以改善沟通和患者安全.
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