用户测试开发用于人口基因组查和咨询的预访聊天机器人
Kelly M Morgan1, Jessica Goehringer1, Zoe Lindsey-Mills1
1Department of Genomic Health, Research Institute, Geisinger, Danville, Pennsylvania, USA.
Journal of genetic counseling
|August 6, 2025
概括
一个预见聊天机器人通过评估理解和沟通需求,有效地为患者做好基因咨询 (GC) 的准备. 患者发现聊天机器人非常可接受,并有利于增强他们的GC体验.
科学领域:
- 遗传学 遗传学 是一个
- 医疗信息学 医疗信息学
- 患者教育 患者教育
背景情况:
- 新兴的服务交付模式往往将遗传咨询师 (GC) 的时间分离到后遗传测试.
- 人口基因组查需要有效的患者准备GC.
- 开发了一个预测 (PV) 聊天机器人,以评估患者对遗传结果的理解,情绪反应和家庭沟通.
研究的目的:
- 为了探索患者对PV聊天机器人的看法.
- 了解患者如何在遗传咨询过程中利用PV聊天机器人.
主要方法:
- 用户测试通过视频会议与已经完成GC的患者进行.
- 采用了一个代码书主题分析,由Proctor的实施研究概念模型提供信息.
- 16名具有不同遗传结果 (癌症和心血管疾病) 的参与者完成了这项研究.
主要成果:
- 参与者报告了PV聊天机器人的高可接受性 (M=4.53/5) 和可行性 (M=4.43/5).
- 聊天机器人以其易于使用和预期的好处在准备患者GC的价值.
- 患者希望更多的个性化,包括对个人/家庭病史和情感支持语言的响应.
结论:
- 参与者认为PV聊天机器人对教育和为GC做准备有价值.
- 光伏聊天机器人有可能通过解决患者可能没有考虑过的方面来增强GC体验.
- 这种PV聊天机器人的感知好处在各种GC设置中广泛适用.
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