影响信任治愈关系的组织因素:一种定性研究
Hannah T Scotch1, Christine M Baugh1,2, Lauren A Taylor3
1Center for Bioethics and Humanities, University of Colorado, Aurora, CO, USA.
Journal of general internal medicine
|August 7, 2025
概括
患者和临床医生对医疗保健的信任受组织因素的影响. 了解他们对信任的不同观点可以帮助改善患者的治疗结果和临床医生的福祉.
科学领域:
- 医疗保健管理的管理
- 患者与临床医生的关系
- 组织心理学 组织心理学
背景情况:
- 人际信任取决于环境,但患者和临床医生的信任文献往往忽视了组织的影响.
- 这种忽视限制了组织干预培养信任的机会.
研究的目的:
- 探索组织因素和患者和初级保健医生之间的人际信任之间的关系.
- 调查组织要素如何影响患者与临床医生的关系.
主要方法:
- 使用半结构面试对40名患者和临床医生进行定性研究.
- 分析采用了修改后的基础理论方法.
- 参与者包括从内部/家庭医学,妇女健康和急诊诊所的临床医生和患者.
主要成果:
- 患者和临床医生对信任漏洞和定义的看法不同.
- 患者通过慈善来看待信任;临床医生关注诚实和可靠性.
- 每个组都确定了影响信任的不同组织因素.
结论:
- 对组织因素的不同观点提供了促进双向患者-临床医生信任的途径.
- 增强患者的信任可以改善健康结果;增强临床医生的信任可以赋予患者权力并减少倦怠.
- 这些发现为未来研究对不断变化的医疗保健环境中的信任产生了假设.
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