释放个人健康记录的潜力:一个HEART. 关于SATUSEHAT移动系统的评估框架
Guardian Yoki Sanjaya1, Nandani Kusuma Ningtyas1, Annisa Ristya Rahmanti1
1Faculty of Medicine, Public Health, and Nursing, Universitas Gadjah Mada, Indonesia.
Studies in health technology and informatics
|August 8, 2025
概括
印度尼西亚的SATUSEHAT移动应用程序提供了简单的访问,但面临着用户的挑战. 改进账户验证和可用性可以促进个人健康记录系统的采用和保留.
科学领域:
- 数字健康数字健康
- 医疗信息学 医疗信息学
- 用户体验研究 用户体验研究
背景情况:
- SATUSEHAT Mobile (SSM) 从印度尼西亚的COVID-19应用程序PeduliLindungi演变为一个全面的个人健康记录 (PHR) 系统.
- 了解用户体验对于国家数字健康平台的采用和有效性至关重要.
研究的目的:
- 为了评估用户对SATUSEHAT移动 (SSM) 应用程序的体验.
- 确定影响用户采用和保留SSM PHR系统的优势和障碍.
主要方法:
- 使用了H.E.A.R.T.的方法. 框架 (幸福,参与,收养,留住,任务成功).
- 调查了472名受访者关于他们对SATUSEHAT移动应用程序的体验.
主要成果:
- 易于访问被确定为一个关键的优势.
- 重要的障碍包括技术问题,复杂的账户验证 (KYC) 和数据安全问题.
- 用户满意度和任务成功率各不相同,表明需要改进的领域.
结论:
- 简化了解客户 (KYC) 流程和提高可用性对于改善用户采用至关重要.
- 解决技术故障和数据安全问题对于用户保留至关重要.
- 监管执法,类似于强制性电子医疗记录,可能是必要的,以推动PHR系统的广泛采用和持续使用.
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