在行为医疗保健中应对压力和应对:一种定性研究
Candice Vander Weerdt1, Tracy H Porter1, Jessica A Peck1
1Department of Management, Monte Ahuja College of Business, Cleveland State University, Cleveland, Ohio, USA.
Journal of health organization and management
|August 11, 2025
概括
行为保健工作者通过基于问题和基于情感的策略来应对工作场所的压力. 了解这些应对机制对于在高压力医疗环境中留住员工至关重要.
科学领域:
- 医疗保健管理的管理
- 职业心理学 职业心理学
- 行为健康服务 行为健康服务
背景情况:
- 医疗保健工作者经历了相当大的压力,导致倦怠和流动.
- 高压力水平会影响护理质量和劳动力稳定性.
- 了解应对机制对于员工留守至关重要.
研究的目的:
- 确定行为健康工作者应对工作场所压力因素所使用的特定行为和认知信念.
- 探索工作场所环境和员工应对策略之间的关系.
- 在应对工作场所压力时,制定应对行为模型.
主要方法:
- 使用半结构面试对25名行为医疗保健工作者进行定性研究.
- 采访数据根据Gioia方法进行主题编码.
- 探索目前的部门环境和程序.
主要成果:
- 工人意识到与环境危险,财务不安全和缺乏支持有关的威胁.
- 基于问题的应对包括偏差的工作场所行为和系统理由.
- 基于情感的应对包括找到有意义的工作,行为理由和脱离.
结论:
- 针对应对工作场所压力的特定应对行为和信念的模型被开发出来.
- 调查结果强调需要有针对性的干预措施来支持医疗保健工作者.
- 未来的定量研究被提议用于调查已确定的关系.
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