在阿尔伯塔省医疗保健系统内探索患者对导航服务的理解:一项定性研究
Sarah Rabi1, Maria Santana1,2,3,4, Gina Dimitropoulos1,2,5,6,7
1Department of Community Health Sciences, University of Calgary, Calgary, Alberta, Canada.
概括
患者从患者导航员那里欣赏个性化,无和人性化的护理. 关键导航器特征包括可靠性,可访问性和系统知识,这对于有效的患者导航程序至关重要.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 患者导航 患者导航
- 定性研究是指质量研究.
背景情况:
- 患者导航最初旨在解决边缘化癌症患者的社会障碍.
- 30多年来,患者导航已经演变为各种不同的干预措施,具有不同的设置,标准,培训和目标.
研究的目的:
- 探索患者对患者导航程序的理解.
- 确定患者最重视的程序功能.
主要方法:
- 定性研究涉及与阿尔伯塔省五个不同的导航计划的23名患者进行半结构面试.
- 在2023年11月至2024年2月期间进行的采访.
- 使用了感应性主题分析和解释性练习.
主要成果:
- 患者强调导航员提供的个性化,无和人性化的护理.
- 值得重视的导航员特征包括可靠性,可访问性和全面的系统知识.
- 功能和特征在患者之间是一致的,但操作性取决于程序设置和患者需求.
结论:
- 尽管程序异质,在患者对患者导航的感知中存在共同点.
- 结果突出了有价值的功能和特征,可以为未来的患者导航程序开发和实施提供信息.
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