通过以患者为中心的镜头评估患者对出院过程的满意度
Angela T Nguyen1, Janetta L Lam1, Zachary M Schwartz1
1Internal Medicine, University of South Florida Morsani College of Medicine, Tampa, USA.
Cureus
|August 14, 2025
概括
患者对医院出院的满意度很高,但适当的医生沟通是关键. 改善患者与医生的互动和简化流程可以提高护理质量并减少再入院.
科学领域:
- 改善医疗保健质量 改善医疗保健质量
- 患者体验研究 研究研究
- 医院运营 医院运营
背景情况:
- 患者满意度是医院质量的关键指标,与更好的健康结果有关.
- 有效的出院指示和患者的准备对于降低医院再入院率至关重要.
- 评估患者出院过程对于确定医疗保健提供改善领域至关重要.
研究的目的:
- 评价第三级医疗保健机构患者出院过程的质量.
- 用定量和定性方法测量患者对住院和出院程序的满意度.
- 确定影响患者满意度的因素和改善出院过程的领域.
主要方法:
- 采用混合方法方法,使用定制的定量利克尔特尺度调查和定性调查.
- 调查评估了患者对出院说明的理解,护理团队的沟通以及整体准备.
- 在2023年6月至7月期间,从2023年6月至7月期间的第三级医疗机构的退院大厅中从成年患者中收集数据.
主要成果:
- 总体而言,患者对住院的满意度很高 (平均值9.44±0.996),其中62.8%的患者将护理质量评为10/10.
- 与整体满意度相关的重要因素包括与医生相处的足够时间 (p=0.031) 和返回的意愿 (p=0.01).
- 质量反强调了积极护理团队的注意力,但在安排,物流,药物管理和团队间沟通方面发现了挑战.
结论:
- 观察到患者满意度很高,但当患者觉得与他们的医生共度的时间不足时,这种满意度会下降.
- 建议包括减少等待时间,加强患者与医生的互动,并标准化机构流程.
- 建议采用整体方法来应对沟通和后勤方面的挑战,以提高患者满意度和出院后的护理.
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