对人工智能咨询的态度:感知恐惧的存在会影响感知到的聊天机器人支持质量
1Department of Psychology, The University of Hong Kong, Pokfulam, Hong Kong SAR, China.
Frontiers in psychology
|August 18, 2025
概括
对人工智能 (AI) 的恐惧会对用户对人工智能咨询聊天机器人的满意度产生负面影响,尽管它们有减轻压力的能力. 了解用户的感知是人工智能在心理健康服务中采用的关键.
科学领域:
- 心理健康技术 心理健康技术
- 人与计算机的交互
- 人工智能伦理学 人工智能伦理学
背景情况:
- 心理健康服务资源有限,需要像人工智能辅导这样的成本效益高的解决方案.
- 关于人工智能的公众担忧可能会阻碍其融入治疗环境.
- 这项研究调查了人工智能感知对用户对咨询聊天机器人的满意度的影响.
研究的目的:
- 检查先前的AI暴露,AI焦虑和对AI的态度之间的关系.
- 从咨询聊天机器人评估感知恐惧对感知支持质量的影响.
- 为了评估用户对模拟人工智能咨询聊天机器人的满意度.
主要方法:
- 使用Azure OpenAI GPT-4开发了一个模拟的咨询聊天机器人.
- 招募了110名在香港的中国参与者.
- 参与者被分配到"告诉人类"或"告诉人工智能"的条件中,以探索感知恐惧.
主要成果:
- 对人工智能的感知恐惧显著降低了对支持质量的感知 (p=0.009).
- 聊天机器人隐性地降低了压力水平 (p=0.03).
- 参与者对聊天机器人的帮助性表达了明确的保留,尽管减少了压力.
结论:
- 关于人工智能的预先存在的信念显著影响咨询聊天机器人的认知支持质量.
- 解决用户的恐惧和担忧对于人工智能在心理健康领域的成功应用至关重要.
- 未来的研究应该包括跨文化研究和客户端-聊天机器人互动的情绪分析.
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