评估基于社区的老年人参观护理中心的运营和财务表现,使用平衡得分卡模型
Ji Young Lim1, Seong Kwang Kim2
1School of Nursing, Inha University, 100 Inha-ro, Michuhol-gu, Incheon, 22212, Republic of Korea.
BMC health services research
|August 18, 2025
概括
这项研究发现,虽然更多的员工改善了老年护理访问,但更多的员工数量可能会降低整体效率. 战略性劳动力管理是平衡长期护理服务质量和财务可持续性的关键.
科学领域:
- 老年学和医疗保健管理
- 长期护理中的绩效测量
背景情况:
- 越来越多的老年人口需要提高长期护理服务的质量,效率和可持续性.
- 基于社区的老年访问护理中心 (CB-EVNC) 在绩效评估中未充分利用平衡得分卡 (BSC).
- 这项研究旨在适应CB-EVNC的BSC模型,以确定关键绩效指标 (KPIs) 并提高运营效率.
研究的目的:
- 应用平衡得分卡 (BSC) 框架来评估家庭长期护理机构的绩效.
- 在财务,客户,内部流程和学习/成长视角上确定关键绩效指标 (KPIs).
- 分析人员,访问频率,受益人身份和整体绩效之间的关系.
主要方法:
- 来自首尔 (2021) 家庭长期护理机构的模拟数据的二次数据分析.
- 使用了皮尔森相关性和路径分析与IBM SPSS AMOS 25.0.0.
- 使用千平方,GFI,TLI,CFI和RMSEA评估的模型匹配.
主要成果:
- 增加的员工数量与访问频率有正相关,但对总绩效率产生了负面影响.
- 访问频率显著提高了受益人的地位和财务表现.
- 路径模型表明了运营效率,服务质量和财务结果之间的相互联系.
结论:
- 员工水平和流程效率对于家庭老年护理的财务可持续性和服务质量至关重要.
- 优化劳动力管理和专业培训对于平衡服务提供与效率至关重要.
- 均衡分数卡 (BSC) 模型提供了一种标准化的方法来提高绩效管理,并为长期护理政策提供信息.
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