在高度可靠的组织中实现心理安全
Col Ret John S Murray1, Jeannine Campbell2, Stacey Larson3
1Independent Consultant, Boston, Massachusetts.
概括
促进心理安全对于医疗保健中的高可靠性组织至关重要. 培养工作人员感到安全的环境是提高患者安全和结果的关键.
科学领域:
- 医疗管理
- 组织心理学
- 患者安全
背景情况:
- 退伍军人健康管理局的目标是成为一个企业范围内的高可靠性组织 (HRO).
- 高可靠性组织在复杂,高风险的环境中优先考虑安全,高质量的患者护理.
- 心理安全, 团队成员在不担心报复的情况下发言, 是HRO成功的组成部分.
研究的目的:
- 描述在退伍军人卫生管理局内促进心理安全的策略.
- 通过培养心理安全文化,提高患者的安全和结果.
- 支持退伍军人健康管理局转变为全企业高可靠性组织.
主要方法:
- 审查退伍军人卫生管理局实施的举措.
- 描述培养心理安全的策略.
- 专注于培养安全问题发言的文化.
主要成果:
- 退伍军人健康管理局已经实施了发展心理安全的举措.
- 有策略可以促进医疗保健机构的心理安全.
- 进步需要不断的努力和有目的的注意.
结论:
- 心理安全对于HRO的安全,高质量的医疗保健至关重要.
- 实现心理安全需要时间,耐心和积极宣传.
- 需要有深思熟虑的策略来创建一个员工感到安全的安全问题.
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