探索欧洲青年在线咨询聊天服务的特点:网络搜索研究
Irati Higuera-Lozano1,2, Virvatuli Uusimäki3, Tuuli Pitkänen3
1Department of Psychiatry, Autonomous University of Madrid, Arzobispo morcillo, 4, Madrid, 28029, Spain, 34 914975988.
JMIR mental health
|August 20, 2025
概括
青少年在线聊天咨询服务显示在可访问性和数据安全方面存在差距. 需要改进,以更好地服务于弱势群体,并确保优质的护理.
科学领域:
- 心理健康服务研究 心理健康服务研究
- 数字健康数字健康
- 青少年心理学 青少年心理学
背景情况:
- 全球年轻人越来越多地使用在线咨询聊天服务.
- 现有的文献支持它们对青少年心理健康的有效性.
- 需要全面的概述来识别服务缺口.
研究的目的:
- 在比利时,芬兰,匈牙利和西班牙,为12-30岁的个人提供在线咨询聊天服务的概述.
- 通过将服务与质量标准进行比较来确定未得到满足的需求和服务缺口.
- 评估当前在网上青年咨询的最佳实践.
主要方法:
- 在四个欧洲国家使用一致的关键字进行了网络搜索.
- 使用分层有目的抽样选择服务.
- 数据被提取并与儿童帮助电话国际质量标准框架进行比较.
主要成果:
- 66个服务提供商提供了71个聊天服务,非政府组织占多数.
- 在服务提供和辅导员类型方面,观察到国家一级的显著差异.
- 在24小时可用性 (13%) 和少数民族/外语使用者的服务 (14%) 中发现了差距.
- 使用免费的社交媒体平台引发了隐私问题.
结论:
- 该研究提供了欧洲青少年在线聊天咨询服务的全面概述.
- 调查结果表明,需要加强弱势群体的可访问性,数据安全性和包容性.
- 建议改善服务提供,以满足公认的质量标准.
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