识别与语言能力较低的移民患者沟通的决策辅助的需求
Brittany M C Chan1, Julia C M van Weert1, Yating Fang1
1University of Amsterdam, Department of Communication Science, Amsterdam, the Netherlands.
Patient education and counseling
|August 21, 2025
概括
医疗保健提供者和患者需要一个用户友好的数字工具来克服语言障碍. 这项决策援助将在咨询之前,期间和之后支持与语言能力较低的移民患者的沟通.
科学领域:
- 健康传播
- 医疗信息学
- 患者倡导
背景情况:
- 具有较低语言能力的移民患者在医疗保健环境中面临严重的沟通障碍.
- 有效的沟通对于准确的诊断,坚持治疗和患者满意度至关重要.
- 现有的医疗保健系统往往缺乏足够的支持来缓解这些语言障碍.
研究的目的:
- 进行需求评估以制定决策援助.
- 解决解决LLP移民患者语言障碍的决策挑战.
- 为改善医疗咨询提供数字工具的设计提供信息.
主要方法:
- 使用了扩展技术接受模型.
- 与78名参与者进行了采访,包括医疗保健提供者,LLP移民患者和非正式护理人员.
- 使用定性研究方法收集全面的见解.
主要成果:
- 确定了六个关键的决策援助需求,在所有参与者群体中一致.
- 关键的有用性建议包括支持咨询前的准备,咨询期间的协助和咨询后的后续行动.
- 使用方便的关键建议包括多语言选项,清晰的多媒体信息和可访问的设计.
结论:
- 利益关方愿意采用用户友好的多语言数字决策工具.
- 开发的决策辅助工具可以显著提高医疗保健提供者与LLP移民患者之间的沟通流程.
- 这些发现为创建改善移民群体医疗公平的实用工具提供了基础.
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