父母对聊天机器人的信息需求和对孩子自我治疗的看法
Xueyi Wei1, Xiuwen Chen2,3,4, Liqing Yue5
1Xiangya School of Nursing, Central South University, Changsha, China.
Scientific reports
|August 21, 2025
概括
家长们寻求方便可靠的聊天机器人来帮助孩子自我治疗,在未来的聊天机器人设计中强调隐私,安全和清晰信息的需求.
科学领域:
- 儿童健康
- 人与计算机的交互
- 数字健康
背景情况:
- 对于寻求可靠信息的父母来说, 自治医疗是很常见的.
- 聊天机器人提供了可访问的健康信息的潜在途径,
研究的目的:
- 探讨父母对孩子自我治疗的信息需求.
- 了解家长对使用聊天机器人的看法和期望.
- 帮助父母开发有效的医疗聊天机器人.
主要方法:
- 使用半结构面试对26名家长进行定性研究.
- 使用主题分析来解释采访数据.
- 数据收集发生在2023年10月至12月之间.
主要成果:
- 四个主要主题出现:信息需求,促进/阻碍聊天机器人使用的因素以及设计期望.
- 父母对聊天机器人的方便性,可靠性以及减少医疗负担的潜力表示乐观.
- 关键问题包括隐私,财务安全,信息准确性和成本.
结论:
- 对于设计以用户为中心的聊天机器人来说,
- 未来的聊天机器人应该优先考虑隐私,安全,清晰的信息和交互功能.
- 解决这些因素可以增强家长的信心,改善自我治疗的做法.
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