多长时间是太长了吗? 检查人与电梯互动的等待时间和压力
Masahiro Shiomi1, Masayuki Kakio2, Takahiro Miyashita1
1Advanced Telecommunications Research Institute International, Seika, Kyoto, Japan.
PeerJ
|August 25, 2025
概括
电梯等待时间会影响用户的压力. 这项研究阐明了实际和感知等待时间之间的差异, 提供了改善电梯体验的见解.
科学领域:
- 人与计算机的交互
- 心理学
- 城市基础设施
背景情况:
- 电梯使用涉及不同的等待和运输时间,影响用户体验.
- 技术和认知策略旨在减少电梯的实际和感知等待时间.
- 在现实世界电梯场景中,实际/感知等待时间和用户压力之间的关系存在有限的研究.
研究的目的:
- 调查电梯等待时间与实际等待时间之间的差异.
- 探索电梯等待时间对用户压力水平的影响.
- 了解电梯用户在现实环境中的体验.
主要方法:
- 进行实验模拟现实世界电梯使用场景.
- 收集参与者自我报告的等待时间和压力数据.
- 使用视频分析客观测量实际等待时间.
主要成果:
- 量化了实际和感知的电梯等待时间之间的差异.
- 建立了电梯等待时间和用户压力之间的相关性.
- 确定影响等待时间的因素.
结论:
- 了解等待时间的感知对于管理电梯用户压力至关重要.
- 这些发现为开发更有效的电梯等待时间管理策略提供了基础.
- 这项研究有助于优化电梯系统以提高用户满意度和减少压力.
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