一个健康系统的系统化之旅
Michael Ugwueke1,2, Paula Jacobs1,2
1Michael Ugwueke, DHA, FACHE,is president and CEO at Methodist Le Bonheur Healthcare in Memphis, Tennessee.
Frontiers of health services management
|August 26, 2025
概括
为了提高医疗保健的质量和效率, 方法论派的Le Bonheur医疗保健 (MLH) 采用了"系统性". 这种方法统一了操作,改善了患者的体验,并实现了显著的财务节约和员工发展.
科学领域:
- 医疗管理
- 医疗保健中的系统思维
- 卓越的运营
背景情况:
- 医疗机构面临的挑战包括监管变化,财政压力和劳动力短缺.
- 方法论派的Le Bonheur Healthcare (MLH) 意识到需要一个统一的方法来确保可持续性和高质量的护理.
研究的目的:
- 描述MLH实施"系统性"以提高护理质量,运营效率和患者体验.
- 突出支持这一转型的战略举措和技术整合.
主要方法:
- 采用系统思维原则指导多个设施的运作.
- 实施系统运营改进团队 (SOIT) 和方法论协会员进步计划 (MAAP).
- 使用组织绩效跟踪器 (OPT) 进行问责制和绩效基准.
- 转向统一的Epic电子健康记录 (EHR) 和工作日平台.
- 促进专业间的合作,平衡标准化与本地创新.
主要成果:
- 在第一年通过SOIT节省了7300万美元.
- 通过MAAP加强劳动力发展.
- 通过OPT提高了Leapfrog医院的安全等级和医疗保险和医疗补助中心 (CMS) 的星级.
- 通过集成的EHR和Workday平台简化操作和护理协调.
结论:
- 系统性提供了一个可持续的,高质量的医疗服务框架.
- 战略举措,技术整合和专注于协作是成功实施系统性的关键.
- 马里兰医院正在进行的旅程证明了对持续改进和以患者为中心的护理的承诺.
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