心理健康聊天机器人在发现和管理自杀念头方面的表现
W Pichowicz1, M Kotas2,3, P Piotrowski3
1Faculty of Medicine, Wroclaw Medical University, Pasteura 1 Street, Wrocław, 50-367, Poland. wojciech.pichowicz@outlook.com.
Scientific reports
|August 27, 2025
概括
人工智能聊天机器人应对心理健康危机, 包括自杀风险. 没有一个提供足够的响应,在敏感的健康环境中引发了未经验证的AI的安全问题.
科学领域:
- 数字健康
- 人工智能在心理保健中的应用
- 临床安全
背景情况:
- 人工智能聊天机器人的智能手机应用程序越来越多地用于心理健康支持.
- 这些人工智能剂的安全性和有效性,特别是在危机情况下,如自杀风险,仍未评估.
研究的目的:
- 在模拟自杀风险场景中评估人工智能聊天机器人的安全性和响应能力.
- 评估这些聊天机器人提供适当支持和紧急信息的能力.
主要方法:
- 在应用程序库中搜索声称有心理健康益处的 AI 聊天机器人.
- 使用标准提示模拟增加自杀风险测试了29个AI聊天机器人代理.
- 根据预先定义的标准评估反应,包括紧急联系和上下文理解.
主要成果:
- 29个人工智能聊天机器人中没有一个符合针对自杀风险场景的适当反应的标准.
- 51.72%的受访者提供了边际反应,而48.28%的受访者被认为是不充分的.
- 常见的失败包括缺乏紧急联系信息和缺乏背景理解.
结论:
- 目前的人工智能聊天机器人在管理心理健康危机,尤其是自杀风险方面存在重大局限性.
- 在敏感的健康环境中部署需要严格的临床验证,以确保用户的安全.
- 需要进一步的研究来提高人工智能聊天机器人的性能和安全性.
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