航空公司排名使用社会反和调整的模糊信念TOPSIS
Ewa Roszkowska1, Marzena Filipowicz-Chomko1
1Faculty of Computer Science, Bialystok University of Technology, Wiejska 45A, 15-351 Białystok, Poland.
Entropy (Basel, Switzerland)
|August 28, 2025
概括
这项研究引入了一种使用模糊信念结构和TOPSIS分析在线评论的航空公司客户满意度的新框架. 它显示了新加坡航空公司,阿纳航空,埃瓦航空和新西兰航空等航空公司的持续高绩效.
科学领域:
- 数据科学
- 人工智能
- 社会网络分析
背景情况:
- 用户在TripAdvisor等平台上的评价为航空公司服务质量提供了宝贵的见解.
- 由于主观的语言尺度,不完整的数据和社会影响,分析这些评论具有挑战性.
研究的目的:
- 开发一个信息驱动的决策框架,从复杂的社会反系统中提取有意义的见解.
- 提出一种新的方法来衡量数字意见网络中的综合满意度.
主要方法:
- 将模糊的信念结构与TOPSIS (通过相似性对理想解决方案的优先顺序技术) 方法集成.
- 用户观点作为模糊的信念分布来处理语言的不确定性.
- 应用香农来评估客户满意度评级的一致性.
主要成果:
- 建议框架成功地根据客户的总体满意度来排名航空公司.
- 新加坡航空公司,阿纳航空公司,埃瓦航空公司和新西兰航空公司在不同模糊型号中始终处于高位.
- 高满意度的航空公司表现出低,表明服务质量稳定和一致.
结论:
- 该框架为航空公司服务质量评估提供了可靠和可解释的基准.
- 该研究证实了航空公司满意度指数 (ASI) 的稳定性和可靠性.
- 持续高性能与高平均分数和低评级有关.
相关概念视频
Stereotype Content Model
14.9K
The Stereotype Content Model (SCM) was first proposed by Susan Fiske and her colleagues (Fiske, Cuddy, Glick & Xu, 2002; see also Fiske, 2012 and Fiske, 2017). The SCM specifies that when someone encounters a new group, they will stereotype them based on two metrics: warmth—or that group’s perceived intent, and how likely they are to provide help or inflict harm—and competence—or their ability to carry out that objective. Depending on the warmth-competence...
14.9K
Ranks
286
Unlike parametric methods, nonparametric statistics are ideal for nominal and ordinal data, requiring fewer assumptions about the population's nature or distribution. This makes nonparametric methods easier to apply and interpret, as they do not depend on parameters like mean or standard deviation. One common approach in nonparametric analysis is to sort data according to a specific criterion. For instance, we might arrange weather data from hottest to coldest days in a month or rank cities...
286
Response Surface Methodology
263
Response Surface Methodology (RSM) is a collection of statistical and mathematical techniques used to develop, improve, and optimize processes. It is particularly valuable when many input variables or factors potentially influence a response variable.
The process of RSM involves several key steps:
The process of RSM involves several key steps:
263
Confidence Coefficient
7.8K
The confidence coefficient is also known as the confidence level or degree of confidence. It is the percent expression for the probability, 1-α, that the confidence interval contains the true population parameter assuming that the confidence interval is obtained after sufficient unbiased sampling; for example, if the CL = 90%, then in 90 out of 100 samples the interval estimate will enclose the true population parameter. Here α is the area under the curve, distributed equally under...
7.8K
Friedman Two-way Analysis of Variance by Ranks
296
Friedman's Two-Way Analysis of Variance by Ranks is a nonparametric test designed to identify differences across multiple test attempts when traditional assumptions of normality and equal variances do not apply. Unlike conventional ANOVA, which requires normally distributed data with equal variances, Friedman's test is ideal for ordinal or non-normally distributed data, making it particularly useful for analyzing dependent samples, such as matched subjects over time or repeated measures...
296
The Availability Heuristic
6.4K
A heuristic is a general problem-solving framework (Tversky & Kahneman, 1974). You can think of these as mental shortcuts that are used to solve problems. Different types of heuristics are used in different types of situations, and the impulse to use a heuristic occurs when one of five conditions is met (Pratkanis, 1989):
6.4K


