基于智能指导的以患者为中心的门诊流程优化系统在中国的一家大型三级医院:实施报告
Xiaoyi Wang1, Rujia Zhang1, Zhihong Gao2
1School of Medical Humanities and Management, Wenzhou Medical University Tea Mountain Campus, Tongren Building 7B304, Ou Hai District, Wenzhou, 325035, China, 86 577 8669 9590.
JMIR medical informatics
|August 29, 2025
概括
一个以患者为中心的智能指导系统显著减少了门诊等待时间,提高了中国医院的患者满意度. 这项技术通过整合服务并提供实时指导来优化医疗服务.
科学领域:
- 医疗保健管理
- 卫生信息学
- 优化患者体验
背景情况:
- 中国三级医院的门诊服务面临长时间等待等挑战,
- 减少等待时间的现有措施总体上取得了有限的成功.
- 需要一个全面的智能系统来优化整个患者服务过程.
研究的目的:
- 引入一个以患者为中心的智能指导系统.
- 评估该系统对门诊等待时间和患者满意度的影响.
主要方法:
- 使用互联网和大数据技术开发了一个以患者为中心的智能指导系统.
- 在中国一家三级医院实施了该系统.
- 在实施前和实施后 (2019-2022) 的门诊访问数据,等待时间和患者满意度的比较.
主要成果:
- 咨询等待时间减少了2.84分钟 (P<.001).
- 检查的等待时间减少了3.35分钟 (P<.001).
- 患者满意度从89. 99%增加到92. 72% (P=. 005).
结论:
- 这种以患者为中心的智能指导系统有效地减少了门诊等待时间,提高了患者的满意度.
- 该系统的成功证明了将以患者为中心的原则和流程优化整合的价值.
- 这种方法被推给第三级医疗机构,以提高门诊服务的效率.
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