通过护士认可的策略改善沟通障碍患者的医院护理
Kathryn Jane Muir1, Kathy S Sliwinski2, Lee Ang3
1Center for Health Outcomes and Policy Research, University of Pennsylvania School of Nursing, Philadelphia, PA, USA.
概括
护士面临的挑战是为英语能力有限的患者提供护理,强调需要更好的员工,社区计划和一致的语言访问服务,以改善健康公平.
科学领域:
- 护理工作
- 医疗服务研究
- 医疗公平
背景情况:
- 英语水平有限的患者体验到更差的医疗结果.
- 现有的语言访问服务往往无法满足LEP患者的需求.
- 护士在提供护理和实施语言接入服务方面起着至关重要的作用.
研究的目的:
- 探讨医院护士照顾LEP患者的经验.
- 确定有效使用语言的障碍和促进因素.
- 为改善LEP患者护理质量的策略提供信息.
主要方法:
- 使用定向内容和主题分析进行定性研究.
- 分析了来自RN4CAST-NY/IL调查的1295个开放式答复.
- 在社会生态模型的基础上.
主要成果:
- 这四个主要主题是:护士人员配置,社区融入,服务可用性变化和量身定制的接入.
- 护士强调需要多语言的工作人员和社区伙伴关系.
- 语言服务的可用性和模式不一致是重要的问题.
结论:
- 提高护士员工的多语言能力至关重要.
- 开发社区整合计划和标准化,定制的语言访问协议可以提高护理.
- 解决这些问题可以减少LEP患者的差异.
相关概念视频
Role of Communication in the Nursing Process II: Planning and Implementation
1.9K
Several factors are considered while creating a patient's care plan. Motivation is a factor in improving communication, and patients often require encouragement to try different approaches involving significant change. It is essential to involve the patient and family in decisions about the plan of care to determine whether the suggested methods are acceptable. Consider meeting critical comfort and safety needs before introducing new communication methods and techniques. Allow adequate time...
1.9K
Barriers to Effective Communication II
3.8K
The barriers to effective communication also include cultural barriers, semantic barriers, gender barriers, and time constraints.
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
3.8K
Techniques of Therapeutic Communication II: Focusing, Paraphrasing, and Summarizing
9.0K
Focusing involves centering a conversation on a message's critical elements or concepts. Focusing is valuable if the talk is vague or patients begin to repeat themselves. Sometimes, when patients are asked about their symptoms, they may go off-topic and try to tell their entire life story. Respectfully, the nurse should bring the conversation back into focus.
This therapeutic technique can also be used when a patient brings up pertinent information during a health-related conversation. The...
This therapeutic technique can also be used when a patient brings up pertinent information during a health-related conversation. The...
9.0K
Communication
7.3K
Sharing information, concepts, and emotions to foster mutual understanding is communication. The sender, recipient, and transaction must be considered in this manner. The sender is the person who shares the message, the recipient is the person who receives and understands the message, and the transaction is the method used to deliver the message and the variables that affect the communication's context and surroundings. The nurse-client connection is built on therapeutic communication.
7.3K
SBAR I: Understanding the Concept
4.8K
Effective communication among healthcare professionals during hand-off reporting is essential to delivering safe and continuous patient care. Common professional interactions include reports to healthcare team members, hand-off, and transfer reports. Nurses routinely report information to other healthcare team members and also urgently contact healthcare providers to report changes in patient status.
Standardized methods of communication have been developed to ensure that information is...
Standardized methods of communication have been developed to ensure that information is...
4.8K
Role of Communication in the Nursing Process III: Evaluation and Documentation
1.4K
A successful patient outcome depends mainly on the evaluation stage of the nursing process. Evaluation determines effectiveness by reviewing what was done previously after the completion of nursing interventions. Every time a healthcare professional steps in or administers treatment, they must reassess or evaluate the action to ensure the intended result. During the evaluation phase, there are three probable patient outcomes:
1.4K


