总体质量管理与财务绩效之间的关联:大学教学医院的证据
Ashraf A'aqoulah1,2, Samir Albalas3, Hadeel Al-Amayrh4
1King Saud bin Abdulaziz University for Health Sciences, Riyadh, Saudi Arabia.
概括
总体质量管理 (TQM) 对医院的财务表现产生了积极的影响. 实施TQM,特别是通过强有力的团队合作和明确的沟通,提高了大学教学医院的财务成果.
科学领域:
- 医疗管理
- 组织绩效
- 提高质量
背景情况:
- 总质量管理 (TQM) 是一种通过高运营标准和提高财务绩效来提高组织成功的战略方法.
- 医疗保健机构,特别是大学教学医院的技术质量管理实施与实际财务成果之间的联系需要进一步的实证研究.
研究的目的:
- 检查全面质量管理 (TQM) 实施与约旦大学教学医院的财务表现之间的关联.
- 确定影响医院财务业绩的特定TQM要素,如管理角色,团队合作和沟通.
主要方法:
- 在约旦大学教学医院的172名医院领导人 (主任,经理,部门负责人,监督员) 进行了横截面调查.
- 用验证的问卷来收集有关TQM实施和财务业绩的数据.
- 用描述性统计和多变量逻辑回归分析来评估变量之间的关系.
主要成果:
- 在接受调查的大学教学医院中,TQM的实施和财务表现都被认为是温和的.
- 更高水平的TQM实施与医院财务绩效的改善有显著关联.
- 影响财务业绩的关键因素包括更高的管理职位与强大的团队合作 (aOR=50.3-94) 以及对医院目标的有效沟通 (OR=20.3).
结论:
- 总体质量管理 (TQM) 与大学教学医院的财务表现之间存在显著的联系.
- 医院管理人员应优先考虑技术质量管理的实施,专注于促进团队合作和明确的沟通策略,以改善财务结果.
- 这项研究有助于大学教学医院对TQM缺乏代表性的经验文献,强调其对可衡量的财务结果的影响.
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