探索护士对基于人工智能的班次安排的观点,以实现公平,透明和工作与生活平衡
Maisa Gerlach1, Fabienne Josefine Renggli2, Jannic Stefan Bieri2
1School of Health Professions, Bern University of Applied Sciences, Murtenstrasse 10, Bern, 3008, Switzerland. maisa.gerlach@bfh.ch.
BMC nursing
|September 2, 2025
概括
基于人工智能的安排可以通过提高公平性和透明度来提高护士的工作与生活的平衡和工作满意度. 然而,人类监督对于平衡人工智能效率与必要的情感和上下文考虑对于最佳结果至关重要.
科学领域:
- 医疗保健管理
- 护理信息学
- 医疗保健中的人工智能
背景情况:
- 工作与生活的平衡对于护士的工作满意度至关重要.
- 传统的日程安排往往会导致压力,不公平,高交换率.
- 基于人工智能的调度为更公平,更透明的班次分配提供了潜力.
研究的目的:
- 探索护士领导,永久护士和临时护士对基于人工智能的班次安排的看法.
- 评估AI调度系统对WLB的公平性,透明度和影响.
- 确定人工智能在工作安排中的需求和关注点.
主要方法:
- 使用焦点组 (FG) 采访进行定性研究设计.
- 21名来自急症医院,家庭护理和养老院的参与者.
- 专注于五个关键主题的分析知识映射方法.
主要成果:
- 目前的安排缺乏公平性和透明度,
- 人工智能调度可以提高公平性,减少偏见,但有可能导致非个性化.
- 需要人类监督来解决情绪和环境因素.
结论:
- 人工智能安排显示了提高护士公平性,透明度和WLB的潜力.
- 成功的整合需要平衡人工智能效率与人类的判断和协作.
- 解决人类因素确保技术与组织需求保持一致,并提高护士的满意度和保留率.
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