通过管理医疗决策的收件箱工作量来提高心脏病专家和医疗专家的满意度
1Mayo Clinic Arizona, Phoenix, Arizona, USA.
JACC. Case reports
|September 4, 2025
概括
专注于电子病历 (EMR) 收件箱管理的时间显著提高了提供者的效率和满意度. 这项质量改善计划减少了对EMR任务的时间,并提高了医疗保健专业人员的整体幸福感.
科学领域:
- 医疗保健管理
- 医疗信息学
- 提供者福利
背景情况:
- 电子医疗记录 (EMR) 系统对于患者护理至关重要,但会产生大量的收件箱工作负载.
- 大量的EMR收件箱信息导致供应商疲劳,特别是在先进实践提供商中.
- 管理EMR沟通是影响临床医生的生产力和工作满意度的一个重大挑战.
研究的目的:
- 评估每日专用时间块对EMR收件箱管理的影响.
- 评估消息量,处理时间和EMR任务所花费的时间的变化.
- 测量干预对提供者的满意度和疲劳的影响.
主要方法:
- 在心脏病专业护士和医生助理队伍中实施了一项质量改进项目.
- 每天分配1小时的保护时间用于EMR收件箱管理.
- 这些主要指标包括消息量,交付时间,EMR工作所花费的时间和员工满意度.
主要成果:
- 专用收件箱管理时间导致EMR任务的时间减少了23%至30%.
- 在干预后,供应商的满意度显著提高.
- 虽然该指标在研究期间波动,但在消息回收时间方面观察到初步改善.
结论:
- 专注于EMR收件箱管理的时间是提高供应商效率和满意度的有效策略.
- 建议进一步优化EMR工作流程并持续投入时间,以获得长期效益.
- 应对EMR工作量对于减轻医疗人员疲劳和改善医疗服务至关重要.
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