通过基于网络的用户评分系统告知设施选择:老民主共和国城市母亲的随机对照试验协议
Amit Aryal1,2, Emma Clarke-Deelder1,2, Somphou Sayasone3
1University of Basel, Basel, Switzerland.
JMIR research protocols
|September 4, 2025
概括
移动电话可以改善老人民共和国高质量的儿童医疗服务. 这项研究为母亲提供了设施评级, 使她们能够做出明智的选择, 提高患者对医疗服务的满意度.
科学领域:
- 公共卫生
- 医疗服务研究
- 数字卫生干预措施
背景情况:
- 缺乏可靠的信息阻碍了老人民共和国获得优质医疗服务.
- 患者满意度低 (28%) 表明需要改善寻求医疗服务的行为.
- 移动电话的使用为传播医疗保健质量信息提供了机会.
研究的目的:
- 评估移动提供的护理质量信息是否有助于获得高质量的儿科服务.
- 评估这项干预措施对母亲患者满意度的影响.
- 了解医疗机构质量信息如何影响提供者选择.
主要方法:
- 一个不盲目的随机对照试验,涉及两岁以下儿童的母亲.
- 干预组每两周收到一个与设施评级的WhatsApp消息;对照组没有.
- 通过WhatsApp进行两周一次的调查和面对面的基线/终线调查评估护理质量和满意度.
主要成果:
- 试验正在进行中,预计结果将在2025年发布.
- 数据收集包括日常的护理质量评估和患者满意度调查.
- 该研究将根据质量信息分析首选供应商的变化.
结论:
- 这项研究采用了需求侧干预措施,以提高对高质量的儿童医疗保健的需求.
- 它将确定参与者生成的质量数据是否会影响母亲的医疗保健提供者选择.
- 调查结果将为改善老人民共和国获得和利用优质医疗保健的战略提供信息.
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