在患者互动期间使用口译员的两步培训计划:提高学生药剂师的沟通技巧
Sha-Phawn Williams1, Gabriela C Cipriano2, Kelly M Conn2
1Department of Clinical and Administrative Pharmacy Sciences, Howard University College of Pharmacy, 2300 4th St NW, Washington, DC 20059, United States of America.
Currents in pharmacy teaching & learning
|September 5, 2025
概括
这项试点项目成功培训药学学生使用医学语言翻译,显著提高了他们的信心和技能. 患者在健康博览会期间对学生的沟通表示高度满意.
科学领域:
- 药学教育
- 专业间的沟通
- 医疗公平
背景情况:
- 在患者护理中,有效的沟通至关重要,
- 医疗语言障碍可能会阻碍患者的理解和坚持.
- 药学学生需要专门的培训才能有效地使用口译服务.
研究的目的:
- 开发和评估药学博士学生的两步培训计划.
- 提高学生药剂师使用医学语言翻译的能力.
- 评估培训对学生信心和患者满意度的影响.
主要方法:
- 实施了包括虚拟模块和标准化患者接触在内的两步培训计划.
- 专业第二年 (P2) 学生药师使用口译员进行咨询.
- 在健康博览会上应用技能, 项目前后对学生信心和患者满意度进行评估.
主要成果:
- 23名P2学生完成了该计划,在使用口译员方面表现出更强的信心.
- 百分之百的学生对培训模块感到满意,94.4%的学生认为他们已经准备好了.
- 患者在健康博览会上对学生和口译员的沟通表示高度满意 (100%).
结论:
- 两步培训计划有效地为药学学生准备使用医疗口译员.
- 学生对所接受的培训和所获得的技能表示高度满意.
- 整合这个程序到药房课程可以提高患者的沟通和经验.
相关概念视频
Techniques of Therapeutic Communication II: Focusing, Paraphrasing, and Summarizing
9.0K
Focusing involves centering a conversation on a message's critical elements or concepts. Focusing is valuable if the talk is vague or patients begin to repeat themselves. Sometimes, when patients are asked about their symptoms, they may go off-topic and try to tell their entire life story. Respectfully, the nurse should bring the conversation back into focus.
This therapeutic technique can also be used when a patient brings up pertinent information during a health-related conversation. The...
This therapeutic technique can also be used when a patient brings up pertinent information during a health-related conversation. The...
9.0K
Barriers to Effective Communication II
3.8K
The barriers to effective communication also include cultural barriers, semantic barriers, gender barriers, and time constraints.
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
3.8K
Interdisciplinary Care: The Health Care Team-II
1.5K
An interdisciplinary team includes many healthcare professionals working together and utilizing their skills, knowledge, and expertise to provide holistic and quality patient care. Here are a few more healthcare professionals.
Physical Therapist
A physical therapist (PT) aims to restore function or prevent additional impairment in a patient following an injury or disease. Massage, heat, cold, water, sonar waves, exercises, and electrical stimulation are some treatments used by PTs to treat...
Physical Therapist
A physical therapist (PT) aims to restore function or prevent additional impairment in a patient following an injury or disease. Massage, heat, cold, water, sonar waves, exercises, and electrical stimulation are some treatments used by PTs to treat...
1.5K
Role of Communication in the Nursing Process II: Planning and Implementation
1.9K
Several factors are considered while creating a patient's care plan. Motivation is a factor in improving communication, and patients often require encouragement to try different approaches involving significant change. It is essential to involve the patient and family in decisions about the plan of care to determine whether the suggested methods are acceptable. Consider meeting critical comfort and safety needs before introducing new communication methods and techniques. Allow adequate time...
1.9K
SBAR II: Application of SBAR
4.7K
SBAR is an effective communication tool used by healthcare professionals to communicate patient information accurately. SBAR stands for Situation, Background, Assessment, and Recommendation. For a better understanding, an example is given below.
SBAR Report from a Nurse to a Health Care Provider
S: "Hello, Dr. Smith. This is Jane, RN, from the Med Surg unit. I am calling to tell you about Ms. White in Room 210, who is experiencing increased pain and redness at her incision site. Her recent...
SBAR Report from a Nurse to a Health Care Provider
S: "Hello, Dr. Smith. This is Jane, RN, from the Med Surg unit. I am calling to tell you about Ms. White in Room 210, who is experiencing increased pain and redness at her incision site. Her recent...
4.7K
Improving Translational Accuracy
2.7K
2.7K


