社区药房服务用于吸入药物的患者:在常规条件下的多视角观察和评估
Ann-Christin Kroenert1,2, Lucas Freyberg1, Claudia Sehmisch3,4
1Department of Clinical Pharmacy, Institute of Pharmacy, Medical Faculty, Leipzig University, Leipzig, Germany.
Journal of evaluation in clinical practice
|September 8, 2025
概括
药剂师通常在报销服务期间解决患者在吸入技术中的错误. 虽然患者报告满意度很高,但他们通常比提供咨询的制药工作人员更满意.
科学领域:
- 药房实践的做法 在药房实践.
- 患者的安全性 患者安全性
- 吸入器技术教育的教育.
背景情况:
- 药剂师的吸入咨询是指导方针推的,现在在德国可以报销.
- 之前的研究强调了药剂师领导的吸入咨询的好处.
研究的目的:
- 评估德国社区药房中偿还的吸入服务的实际表现.
- 评估服务在常规条件下是否达到预期的效益.
主要方法:
- 由训练有素的监测人员在13家药房观察了48个被报销的吸入服务.
- 记录患者处理错误的文档和在咨询期间解决的检查清单内容.
- 为患者和制药工作人员提供关于他们对服务满意度的问卷.
主要成果:
- 计量剂量吸入器和干粉吸入器是最常见的 (42%).
- 平均每位患者出现2次处理错误,77%的错误是由工作人员解决的.
- 患者报告满意度非常高 (中位数为5),而工作人员满意度很高 (中位数为4).
结论:
- 尽管存在常见的处理错误,但制药工作人员在偿还的咨询中有效地解决了大多数问题.
- 吸入服务导致了高的患者满意度,超过了员工满意度水平.
- 服务的常规执行与实现其对患者护理的预期好处保持一致.
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