工作场所暴力对情感劳动和紧急服务员工的营业额意图的影响:一项模型研究
Journal of emergency nursing
|September 11, 2025
概括
紧急服务部门的工作场所暴力增加了医疗保健工作者的情感劳动和戒烟意图. 这项研究强调了暴力暴露,情绪需求和急救部门人员流动之间的联系.
科学领域:
- 职业健康 职业健康 职业健康
- 医疗保健管理的管理
- 心理学 心理学 心理学
背景情况:
- 在紧急服务中对医疗保健工作者的工作场所暴力是全球重要的职业健康和安全问题.
- 在紧急情况下,医生和护士面临着相当大的口头,身体和性暴力的风险.
- 了解这种暴力对员工幸福感的影响对于保留和护理质量至关重要.
研究的目的:
- 调查工作场所暴力对情感劳动和紧急服务医疗保健专业人员的流动意图的影响.
- 检查经历暴力,情感劳动需求和员工离开工作的可能性之间的关系.
- 确定情绪劳动是否调解了工作场所暴力和辞职意图之间的关联.
主要方法:
- 采用了定量关系研究模型.
- 收集了199名医疗保健专业人员的数据,来自3家三级医院的急诊室.
- 面对面的采访使用了经过验证的情绪劳动,工作场所暴力和戒烟意图等等级.
主要成果:
- 紧急服务的医疗保健专业人员报告说,他们经历了口头,身体和性暴力.
- 在工作场所暴力,情绪劳动和戒烟的意图之间发现了显著的正相关性.
- 情绪劳动并没有调解工作场所暴力和辞职意图之间的关系.
结论:
- 工作场所暴力的暴露与增加的情绪劳动和紧急服务人员中更高的戒烟意图直接相关.
- 情感劳动水平升高与医疗保健工作者更倾向于离开职位相关.
- 建议包括公众教育应急服务的使用情况,并为应急服务人员提供心理支持.
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