检查专业从业人员采用人工智能聊天机器人的障碍:一种ISM - SEM方法
Alaa Amin Abdalla1, Chandan Kumar Tiwari2, Mohd Abass Bhat2
1Academic Programs for Military Colleges, Abu Dhabi University, Abu Dhabi, United Arab Emirates.
Acta psychologica
|September 12, 2025
概括
本研究确定了专业人士采用人工智能聊天机器人的关键障碍,强调数据保护和用户信任对于成功集成和提高效率至关重要.
科学领域:
- 商业和信息系统信息系统
背景情况:
- 人工智能聊天机器人可以在专业环境中提高运营效率和用户体验.
- 采用人工智能聊天机器人技术在各个行业面临重大挑战.
研究的目的:
- 调查和分类阻碍人工智能聊天机器人在职业人员采用的主要障碍.
- 分析这些障碍对采用过程的相互联系和累积影响.
主要方法:
- 这是一种双方法方法,结合了解释性结构建模 (ISM) 和结构方程建模 (SEM).
- 识别和分类人工智能聊天机器人采用的八大障碍.
主要成果:
- 识别和分类了人工智能聊天机器人采用的八个重大障碍.
- 强调了这些障碍的相互联系和累积影响.
结论:
- 公司必须实施全面的战略,解决数据保护和合规等基本障碍.
- 促进用户的信任和参与对于成功的AI聊天机器人集成至关重要.
- 解决这些障碍可以提高运营效率和改善用户体验.
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