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相关概念视频

Types of Reports III: Telephone and Verbal Reports01:26

Types of Reports III: Telephone and Verbal Reports

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Telephone and Verbal Reports in healthcare settings are two communication methods for conveying therapeutic instructions from healthcare providers to nurses or other healthcare staff.
Here's an overview of each type:
Telephone Orders
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Therapeutic Communication01:30

Therapeutic Communication

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Communication is a lifelong learning process. Through therapeutic communication, nurses can collect relevant assessment data, provide education and counseling, and interact during nursing interventions. Sending and receiving messages occur through verbal and nonverbal communication techniques and can happen separately or simultaneously.
Verbal communication depends on language or a prescribed way of using words so that people can share information effectively. The critical aspects of verbal...
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Barriers to Effective Communication II01:21

Barriers to Effective Communication II

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The barriers to effective communication also include cultural barriers, semantic barriers, gender barriers, and time constraints.
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
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Barriers to Effective Communication I01:30

Barriers to Effective Communication I

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A communication barrier is any distortion or interruption during a conversation, resulting in miscommunication of the message. A good communicator should know these barriers and continuously check for the listener's understanding by obtaining feedback.
Communication barriers include the following:
Physiological barriers: They are limitations caused by a person's health condition or disability, such as hearing loss, poor eyesight, illness, or unconsciousness. An example to overcome this...
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SBAR I: Understanding the Concept01:29

SBAR I: Understanding the Concept

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Effective communication among healthcare professionals during hand-off reporting is essential to delivering safe and continuous patient care. Common professional interactions include reports to healthcare team members, hand-off, and transfer reports. Nurses routinely report information to other healthcare team members and also urgently contact healthcare providers to report changes in patient status.
Standardized methods of communication have been developed to ensure that information is...
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Interdisciplinary Care: The Health Care Team-II01:18

Interdisciplinary Care: The Health Care Team-II

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An interdisciplinary team includes many healthcare professionals working together and utilizing their skills, knowledge, and expertise to provide holistic and quality patient care. Here are a few more healthcare professionals.
Physical Therapist
A physical therapist (PT) aims to restore function or prevent additional impairment in a patient following an injury or disease. Massage, heat, cold, water, sonar waves, exercises, and electrical stimulation are some treatments used by PTs to treat...
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相关实验视频

Updated: Jan 18, 2026

The Immersive Cleveland Clinic Virtual Reality Shopping Platform for the Assessment of Instrumental Activities of Daily Living
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视频中继服务口译员与呼叫者的行为经验:职业健康风险呼吁采取行动

Robyn K Dean1, Catherine Cerulli2, Daniel J Devor3

  • 1Rochester Institute of Technology, National Technical Institute for the Deaf, 52 Lomb Memorial Dr., Rochester, NY 14623, USA.

Healthcare (Basel, Switzerland)
|September 13, 2025
PubMed
概括

视频中继服务 (VRS) 的口译员面临着重大的职业健康风险,原因是他们经常接触到压力较大的呼叫者行为和不充分的雇主政策. 解决这些外部因素对于口译员的福祉和员工发展至关重要.

关键词:
联邦通信委员会政策 联邦通信委员会政策虚拟回收系统公司的VRS公司.职业健康 职业健康 职业健康标语口译员 标语口译员压力就是压力,压力就是压力.视频中继服务视频中继服务.

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科学领域:

  • 职业健康 职业健康 职业健康
  • 沟通研究 沟通研究
  • 社会学 社会学 社会学

背景情况:

  • 在过去的20年里,人们越来越关注手语口译员的职业健康问题.
  • 视频中继服务 (VRS) 的工作与其他口译设置相比,被认为具有更高的健康风险.
  • 需要了解有助于VRS解释员健康风险的特定危险.

研究的目的:

  • 调查视频中继服务 (VRS) 工作为什么会给口译员带来更大的健康风险的具体原因.
  • 检查呼叫者行为和雇主政策对口译员压力和倦怠的影响.
  • 确定在VRS行业中修复和劳动力发展的潜在领域.

主要方法:

  • 混合方法研究利用在线调查对345名美国VRS口译员进行.
  • 收集关于压力电话类型,频率,模式和后果的定量数据.
  • 来自自由响应领域的定性数据为翻译员的经验提供了更深入的见解.

主要成果:

  • VRS口译员经常调解涉及性活动,毒品交易的电话,并目睹了弱势群体的虐待.
  • 翻译人员经常受到呼叫者的性,身体和种族歧视性评论.
  • 报告这些事件的数量有限,许多公司几乎没有或根本没有采取行动.

结论:

  • 呼叫者行为和雇主政策是导致VRS口译员压力和倦怠的重要外部因素.
  • 目前的报告机制和雇主响应不足以减轻风险.
  • 改善建议涉及VRS公司,联邦通信委员会 (FCC) 和州立法.