视频中继服务口译员与呼叫者的行为经验:职业健康风险呼吁采取行动
Robyn K Dean1, Catherine Cerulli2, Daniel J Devor3
1Rochester Institute of Technology, National Technical Institute for the Deaf, 52 Lomb Memorial Dr., Rochester, NY 14623, USA.
Healthcare (Basel, Switzerland)
|September 13, 2025
概括
视频中继服务 (VRS) 的口译员面临着重大的职业健康风险,原因是他们经常接触到压力较大的呼叫者行为和不充分的雇主政策. 解决这些外部因素对于口译员的福祉和员工发展至关重要.
科学领域:
- 职业健康 职业健康 职业健康
- 沟通研究 沟通研究
- 社会学 社会学 社会学
背景情况:
- 在过去的20年里,人们越来越关注手语口译员的职业健康问题.
- 视频中继服务 (VRS) 的工作与其他口译设置相比,被认为具有更高的健康风险.
- 需要了解有助于VRS解释员健康风险的特定危险.
研究的目的:
- 调查视频中继服务 (VRS) 工作为什么会给口译员带来更大的健康风险的具体原因.
- 检查呼叫者行为和雇主政策对口译员压力和倦怠的影响.
- 确定在VRS行业中修复和劳动力发展的潜在领域.
主要方法:
- 混合方法研究利用在线调查对345名美国VRS口译员进行.
- 收集关于压力电话类型,频率,模式和后果的定量数据.
- 来自自由响应领域的定性数据为翻译员的经验提供了更深入的见解.
主要成果:
- VRS口译员经常调解涉及性活动,毒品交易的电话,并目睹了弱势群体的虐待.
- 翻译人员经常受到呼叫者的性,身体和种族歧视性评论.
- 报告这些事件的数量有限,许多公司几乎没有或根本没有采取行动.
结论:
- 呼叫者行为和雇主政策是导致VRS口译员压力和倦怠的重要外部因素.
- 目前的报告机制和雇主响应不足以减轻风险.
- 改善建议涉及VRS公司,联邦通信委员会 (FCC) 和州立法.
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