沙特阿拉伯牙科诊所在线评论的内容分析
Suliman Abdulkarim Alsaeed1,2,3, Lulu Ahmed Alyahya2,3,4, Maha Naser Alharbi2,3,4
1Preventive Dental Sciences Department, College of Dentistry, King Saud bin Abdulaziz University for Health Sciences, Riyadh 14611, Saudi Arabia.
The Saudi dental journal
|September 15, 2025
概括
分析了34000多个谷歌评论,发现了沙特阿拉伯牙科诊所患者的担忧. 关键问题包括糟糕的结果,漫长的等待和高昂的成本,突出了质量监测的必要性.
科学领域:
- 牙科公共卫生 牙科公共卫生
- 医疗保健服务研究 医疗服务研究
- 在线患者反分析分析
背景情况:
- 在线评论提供了超越传统调查的独特患者见解.
- 了解患者体验对于改善牙科诊所质量至关重要.
研究的目的:
- 分析了沙特阿拉伯三个主要城市牙科诊所的谷歌评论的内容,流行和分布.
- 识别负面患者评价中的共同主题和关注点.
主要方法:
- 从2022年1月到2024年1月收集谷歌评论的观察性研究.
- 将负面评论提取和分类到6个域和17个子域.
- 对审查数据的定量分析,包括平均评分和城市分布.
主要成果:
- 总共收集了34931条谷歌评论;其中61%是积极的.
- 与其他城市相比,吉达诊所的平均评分明显高.
- 达马姆的负面评论和1星评分比例更高.
- 常见的投诉包括糟糕的体验,不满意的结果,不信任,漫长的等待和高昂的成本.
结论:
- 在线审查分析为沙特阿拉伯的牙科诊所提供了关键的质量控制见解.
- 患者反突出了有关服务质量,结果和成本的普遍担忧.
- 监测患者评价对于确定改善服务的领域至关重要.
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