患者旅程:一种定性评估,探索患者对整体医疗服务的可用性和兴趣
Martha Quinn1,2, Jason M Engle2,3,4, Karen E Fowler2,3
1School of Public Health, University of Michigan, Ann Arbor, MI.
Journal of patient safety
|September 16, 2025
概括
住院患者有大量的空时间,并对整合性整体卫生服务表达了兴趣,这表明在住院期间对他们的福祉有潜在的益处.
科学领域:
- 综合医学是一个整体的医学.
- 患者的福祉 患者的福祉
- 医疗保健系统 医疗保健系统
背景情况:
- 整体卫生服务正在扩展到门诊机构.
- 有限的研究存在于住院患者整体护理的可用性和患者的利益.
- 改善住院患者和临床医生的福祉是一个日益关注的重点.
研究的目的:
- 评估患者在住院期间对整合整体健康服务的可用性和兴趣.
- 探索患者与医院环境和临床医生的互动.
- 确定加强住院患者福利计划的机会.
主要方法:
- 使用五阶段系统工程方法进行探索性定性评估.
- 修改了"客户旅程"概念,包括患者观察和出院后的采访.
- 对患者互动时间的观察数据的分析和对患者观点的采访内容分析.
主要成果:
- 在两个中西部医院,11名患者被观察了115小时.
- 患者经历了大量的置时间,特别是在下午晚些时候 (3-5点).
- 接受采访的7名患者表示对按摩,芳香疗法和音乐等整体服务感兴趣,认为他们会受益.
结论:
- 住院患者表现出对综合整体卫生服务的可用性和兴趣.
- 患者在住院期间感知到整体健康产品的潜在好处.
- 研究结果支持将整体卫生服务扩展到住院医疗机构.
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