设计和评估一个移动应用程序的跨代沟通:以用户为中心的参与式设计和实验混合方法的研究研究
Soondool Chung1, Hannah Lee2, Jeehye Jung1
1Department of Social Welfare, Ewha Womans University, Seoul, Republic of Korea.
JMIR aging
|September 17, 2025
概括
一个新的移动应用程序有效地增强了老年人的代际沟通和社会支持. 这种以用户为中心的设计促进了数字包容性,并打击了老龄化人口的社会孤立.
科学领域:
- 老年学是一门学科.
- 人与计算机的交互
- 数字健康数字健康
背景情况:
- 社会孤立和世代间联系的减少对老年人的福祉产生了负面影响.
- 传统的跨代计划面临着可访问性障碍,限制了他们的影响力.
- 老年人日益增长的数字素养为技术驱动的参与提供了机会.
研究的目的:
- 设计和评估一款移动应用程序,旨在改善老年人之间的代际沟通和感知到的社会支持.
- 利用以用户为中心的设计框架,特别是双钻模型,用于应用程序开发.
主要方法:
- 采用双钻模型:发现 (调查),定义 (设计原则),开发 (原型改进) 和交付 (实验研究).
- 对39名参与者进行了为期2周的研究 (20名老年人,19名年轻人),以评估互动,支持和满意度的变化.
主要成果:
- 移动应用程序显示了代际沟通的增加和感知到的社会支持,特别是对于老年用户.
- 参与者报告说,在跨世代互动期间,他们的舒适度和情感联系有所提高.
- 可访问性功能和引人入胜的内容为所有年龄组的用户体验做出了积极贡献.
结论:
- 以用户为中心的数字平台有望提高老年人的社会福祉.
- 共同设计的数字工具可以促进包容性数字环境,并支持现场老龄化.
- 初步证据表明,这些工具在加强代际沟通和促进互联社会方面具有潜力.
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