护士和其他医疗保健经理对患者事件报告流程和实时软件开发的经验和建议:定性研究
Saija Koskiniemi1, Laura Jukarainen1, Tiina Syyrilä1
1Department of Nursing Science, University of Eastern Finland, Kuopio, Finland.
Journal of advanced nursing
|September 18, 2025
概括
管理人员强调了患者安全事件报告软件的挑战,强调需要改进工具和流程. 软件和处理程序的改进可以改善学习和患者安全理解.
科学领域:
- 医疗保健管理的管理
- 患者安全 患者安全
- 医疗信息学 医疗信息学
背景情况:
- 有效的事件报告系统对于患者安全至关重要.
- 管理人员在处理事件报告和影响员工经验方面发挥着关键作用.
- 当前事件报告软件在可用性和功能方面可能会带来挑战.
研究的目的:
- 分析管理人员与患者安全事件报告软件的经验.
- 确定有关事件报告处理流程的挑战和观点.
- 探索对报告软件和处理程序的改善.
主要方法:
- 一个描述性的定性研究设计.
- 通过采访和焦点小组讨论与16名参与者 (15名管理人员,1名患者安全专家) 收集的数据.
- 分析采用了演性和归纳性内容分析.
主要成果:
- 管理人员希望在软件术语,分类和分析工具方面进行改进,包括人工智能集成.
- 参与者对使用所有软件功能表示不确定.
- 清晰的流程,反和沟通对于改善员工体验至关重要;实时预警系统被认为是有益的.
结论:
- 该研究发现,事件报告处理流程和软件功能存在重大缺陷.
- 这些缺陷可能会对卫生专业人员处理报告的经验产生负面影响.
- 报告软件和流程的改进对于提高共享学习和患者安全意识至关重要.
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