导航通信:在学术医疗中心为史诗般的安全聊天制定指南
Escher L Howard-Williams1, Elizabeth Dreesen, John Downs
1Author Affiliations: Division of Hospital Medicine, Department of Medicine, School of Medicine, University of North Carolina at Chapel Hill, Chapel Hill, North Carolina (Dr Howard-Williams); Division of General Surgery, Department of Surgery, School of Medicine, University of North Carolina at Chapel Hill, Chapel Hill, North Carolina (Dr Dreesen); Division of General Medicine and Clinical Epidemiology, Department of Medicine, School of Medicine, University of North Carolina at Chapel Hill, Chapel Hill, North Carolina (Dr Downs); Department of Obstetrics & Gynecology, School of Medicine, University of North Carolina at Chapel Hill, Chapel Hill, North Carolina (Dr Schiff); UNC, Office of Quality Excellence- Performance Improvement, University of North Carolina at Chapel Hill, Chapel Hill, North Carolina (Ms Dangerfield); and School of Medicine, Institute for Healthcare Quality Improvement, University of North Carolina at Chapel Hill, Chapel Hill, North Carolina (Dr Mock).
一个新的安全消息系统,Epic Secure Chat,在没有明确的指导方针的情况下实施,导致混合结果. 虽然改善了沟通,但安全问题和工作流程挑战需要注意,以便在医疗保健中进行最佳使用.
科学领域:
- 医疗保健 通信技术 医疗保健 通信技术
- 临床工作流的优化 临床工作流优化
- 患者安全 患者安全
背景情况:
- 有效的沟通对于患者护理至关重要,但在医疗保健中仍然是一个挑战.
- 传统的呼叫系统是单向的;双向模式旨在改善通信.
- 在没有使用指南的情况下实施了Epic Secure Chat,导致员工感到困惑.
研究的目的:
- 评估目前Epic Secure聊天使用情况和员工的看法.
- 确定与新安全消息系统相关的好处和挑战.
- 收集洞察力,以优化安全和有效地利用史诗安全聊天.
主要方法:
- 一个全系统的调查被分发到各个部门的临床和行政人员.
- 该调查采用了层次化的电子邮件方法,以广泛传播.
- 专题分析用于分析关键主题和见解的开放式响应.
主要成果:
- 医生,高级实践提供者和护士构成了大多数受访者.
- 史诗安全聊天被用于跨学科的护理协调和双向通信.
- 关键问题包括安全问题 (不适当的紧急通信,缺乏闭环消息) 和工作流挑战,尽管报告说效率提高.
结论:
- 医疗机构可以利用这些发现来指导安全消息系统的实施.
- 在不断发展的医疗保健技术中,平衡沟通效率与患者安全至关重要.
- 持续评估和适应是必要的,以支持提供者福祉和患者的结果.
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