信任然后说话,或者说话然后信任? 通信网络的共同发展和组织间的信任
Sean M Fitzhugh1, Cynthia K Maupin2, Arwen H DeCostanza3
1Humans in Complex Systems Division, DEVCOM Army Research Laboratory, Aberdeen Proving Ground, MD, 21005, USA. sean.m.fitzhugh2.civ@army.mil.
信任影响通信网络,而不是相反. 对一个单位的信任更高会导致与其成员的沟通更多,但增加的沟通并不一定是信任增加的先兆.
科学领域:
- 组织行为 组织行为
- 社交网络分析 社交网络分析
- 信息科学 信息科学 信息科学
背景情况:
- 信任对于专门组织的协调和信息交换至关重要.
- 了解通信网络和信任动态之间的相互作用是必不可少的,但人们对此了解甚少.
- 互动塑造了信任,但确切的机制需要进一步研究.
研究的目的:
- 检查联盟组织内的通信网络和信任的共同演变.
- 确定信任与沟通模式之间的时间方向性.
- 研究信任如何影响沟通关系的形成和维护.
主要方法:
- 这是一次为期几天的军事训练演习,涉及三支部队的83名参与者.
- 收集每位参与者对自己和联盟单位的八个信任评级.
- 应用静态和动态网络模型来分析通信网络和信任数据.
主要成果:
- 对一个单位的高度信任预测了与其成员的关系的形成和维持.
- 增加信任导致与该单位成员的沟通率更高.
- 增加对单位的沟通并不意味着增加对该单位的信任.
结论:
- 信任是通信网络发展的先例,而不仅仅是它的产物.
- 研究结果表明,信任驱动沟通模式的时间方向性.
- 这项研究阐明了组织沟通中信任动态背后的机制.
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