变革型领导和总质量管理实践:集体主义的调节作用
Xuejun Ma1, Ali Waqas2, Javeria Tariq Malik3
1School of Economics and Management, Weifang University, Weifang 261061, Shandong, China.
Acta psychologica
|September 20, 2025
概括
变革型领导力对制造业的质量管理,客户关注和流程管理产生积极影响. 信任调解了这些影响,而集体主义调节了一些质量实践,突出了对总质量管理 (TQM) 的文化影响.
科学领域:
- 工商管理 工商管理
- 组织行为 组织行为
- 制造业管理 制造业管理
背景情况:
- 组织面临着激烈的竞争,需要卓越的产品和服务质量.
- 制造业企业需要有效的策略来确保和验证高质量的产出.
- 了解领导力,质量实践和文化因素的相互作用对于TQM成功至关重要.
研究的目的:
- 检查转型型领导和总质量管理 (TQM) 实践之间的关系.
- 调查信任在领导和TQM关系中的调解作用.
- 评估集体主义对制造业企业内领导力-TQM联系的温和效应.
主要方法:
- 数据是通过自主管理的问卷从290名制造业员工收集的.
- 统计分析包括SPSS用于人口统计和PLS-SEM用于假设测试.
- 研究了变革型领导力,TQM实践 (员工质量管理,流程管理,客户关注,员工教育,战略质量规划),信任和集体主义之间的联系.
主要成果:
- 变革型领导力与员工质量管理,客户关注和流程管理有显著的正相关性.
- 没有发现转型型领导和员工教育或战略质量规划之间存在重大关系.
- 信任显著调解了转型领导和员工质量管理/流程管理之间的关系. 集体主义显著减轻了转型型领导对大多数TQM实践的影响,除了战略质量规划.
结论:
- 变革性领导力是制造业中特定的TQM实践的关键驱动力.
- 信任和集体主义在提高TQM领导力的有效性方面发挥着重要作用.
- 本研究强调了文化背景在实施TQM中的重要性,为领导和质量管理提供了独特的视角.
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