在线冲动购买行为的关键决定因素:越南TikTok商店用户的研究
Thi Thuy An Ngo1, Hoang Lan Thanh Nguyen1, Ho Truc Anh Mai1
1Department of Business Administration, FPT University, 600 Nguyen Van Cu Street, And Binh Ward, Ninh Kieu District, Can Tho City, Viet Nam.
Acta psychologica
|September 21, 2025
概括
在TikTok商店的在线冲动购买是由时间压力,经济利益,社会影响和娱乐驱动的,通常由情绪激发放大. 财务能力调节了这种行为,影响了消费者购买决策.
科学领域:
- 消费者行为 消费者行为
- 电子商务心理学 电子商务心理学
- 营销 营销 分析 分析
背景情况:
- 冲动购买显著影响在线零售.
- 了解TikTok Shop等社交商务平台上冲动购买的驱动因素至关重要.
- 情绪因素和用户特定的变量在网上购物决策中起着关键作用.
研究的目的:
- 调查各种因素对TikTok商店在线冲动购买行为的直接和间接影响.
- 检查金融能力的调节作用和人口变量的控制效应.
- 为心理学理论提供经验证据,将情绪激发与电子商务中的自我控制能力降低联系起来.
主要方法:
- 通过方便抽样收集了来自越南440名TikTok商店用户的数据.
- 部分最小平方结构方程建模 (PLS-SEM) 使用SmartPLS 4.0进行数据分析.
- 假设测试包括时间压力,数量压力,经济效益,社会影响力,娱乐,信息有用性和情绪刺激等因素.
主要成果:
- 时间压力,经济效益,社会影响和娱乐体验显著影响冲动购买,直接或通过情绪刺激.
- 信息的有用性和量压力没有显示出统计学上显著的直接影响.
- 财务能力显著缓和了情绪因素和冲动购买之间的关系,人口统计学变量也被证明是相关的.
结论:
- 由平台因素驱动的情绪兴奋,减少了自我控制,促进了TikTok商店上的冲动购买.
- 营销人员可以利用这些发现来优化社交商务平台上的策略.
- 该研究在现代电子商务消费者行为背景下加强了心理理论.
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