在线健康社区的沟通模式:意大利语和波兰语的比较研究
Ramona Bongelli1, Anna Tereszkiewicz2, Marina Paolanti1
1Department of Political Sciences, Communication and International Relations, University of Macerata, Italy.
PloS one
|September 23, 2025
概括
在线医疗平台显示,患者与医疗服务提供者在焦虑的互动中存在文化沟通差异. 意大利患者更间接,波兰患者更直接,在不同文化中,专业反应各不相同.
科学领域:
- 数字健康传播数字健康传播
- 跨文化心理学 跨文化心理学
- 医学社会学 医学社会学
背景情况:
- 在线健康平台有助于患者与医疗服务提供者之间的沟通,特别是在焦虑症等普遍疾病中.
- 了解跨文化沟通模式对于有效的数字健康互动至关重要.
- 之前的研究还没有广泛地比较不同社会文化背景的健康平台上的沟通风格.
研究的目的:
- 调查在线医疗平台上的患者-医疗服务提供者沟通的跨文化相似之处和差异.
- 分析意大利和波兰与焦虑有关的沟通策略.
- 确定文化和专业因素如何影响数字健康话语.
主要方法:
- 采用混合方法方法,将定量和定性分析结合起来.
- 使用网络抓取算法从MioDottore (意大利) 和ZnanyLekarz (波兰) 收集问答数据.
- 分析了与焦虑相关的相互作用,以确定语言和风格模式.
主要成果:
- 与波兰患者相比,意大利患者表现出更间接和礼貌的沟通方式,而波兰患者更直接.
- 医疗保健提供者的反应显示出文化和专业差异:意大利提供者的风格受到专业化的影响 (精神病医生务实,心理学家同情),而波兰的女性提供者使用更强调的风格.
- 数字通信反映了更广泛的文化规范和专业实践.
结论:
- 在意大利和波兰,在线健康沟通是由不同的文化和专业规范所塑造的.
- 数字平台提供了关于文化背景如何影响焦虑的表达和管理的见解.
- 需要进一步的研究来探索这些模式在不同的健康状况和临床环境.
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