利益相关者对世卫组织非洲国家办事处的看法:对组织改革的影响
Olushayo Oluseun Olu1, Abdulmumini Usman1, Ndoungou Salla Ba1
1World Health Organisation Regional Office for Africa, Brazzaville, Republic of Congo.
Frontiers in public health
|September 24, 2025
概括
世界卫生组织非洲地区国家办事处的利益相关者感知研究显示,表现不同. 需要改进的关键领域包括沟通,技术援助和联合国系统的整合.
科学领域:
- 公共卫生 公共卫生
- 卫生政策 卫生政策
- 组织绩效 组织绩效
背景情况:
- 世界卫生组织 (WHO) 非洲区域办公室 (AFRO) 与政府机构,捐助者,非政府组织和联合国机构进行了多种合作.
- 内部审计和评估强调了世卫组织非洲国家办事处及其利益相关者之间的各种关系.
- 作为更广泛的组织改革的一部分,为了评估AFRO国家办公室的表现,启动了一项利益相关者的感知研究.
研究的目的:
- 评估利益相关者对世卫组织非洲区域国家办事处业绩的看法.
- 了解利益相关者的期望,并收集改进建议.
- 为世界卫生组织非洲区域组织改革工作提供信息.
主要方法:
- 用一个自我管理的问卷来评估利益相关者的看法,期望和建议.
- 该研究涵盖了2017年至2020年期间世卫组织非洲区域47个国家中的40个国家.
- 有目的的抽样选择了来自政府机构,联合国机构,非政府组织,捐助者和其他组织的关键利益相关者.
主要成果:
- 收集了865个答案,实现了100%的国家响应率.
- 26%的利益相关者将国家办公室的威胁管理评为公平或糟糕;许多人不知道研究议程设置等核心功能.
- 重要的批评是针对通信的及时性和可访问性 (34-38%的评分很差),呼吁加强技术援助和更好地融入联合国系统.
结论:
- 该研究确定了世卫组织非洲国家办事处组织改革的关键领域.
- 解决关于沟通,技术援助和整合的负面看法至关重要.
- 加强积极的发现和实施全面的改革可以提高世卫组织在非洲地区的有效性.
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