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Updated: Jan 17, 2026

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Oral Health Assessment by Lay Personnel for Older Adults
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在牙科护理中的感知重要性与绩效:探索跨年龄,性别和购买力患者满意度
Reyner Pérez-Campdesuñer1, Alexander Sánchez-Rodríguez2, Gelmar García-Vidal1
1Faculty of Law, Administrative and Social Sciences, Universidad UTE, Quito, Ecuador.
Patient preference and adherence
|September 24, 2025
概括
患者年龄显著影响对牙科服务的满意度,而不是性别或收入. 较年轻的患者报告满意度更高,强调需要针对年龄特定的牙科护理策略.
科学领域:
- 医疗保健的质量 医疗保健的质量
- 牙科公共卫生 牙科公共卫生
- 患者体验研究 研究研究
背景情况:
- 患者满意度是评估医疗保健质量的关键指标,特别是在牙科.
- 临床和非临床因素都会影响患者对牙科护理的看法.
- 了解人口统计学对满意度的影响对于服务改进至关重要.
研究的目的:
- 调查年龄,性别和购买力如何影响患者对牙科服务的满意度.
- 为了确定影响客户满意度的关键服务属性,在厄瓜多尔的基多.
主要方法:
- 一项针对485名牙科患者的调查,使用修改后的SERVPERF模型和属性矩阵.
- 基于年龄,性别和购买力进行分层随机抽样.
- 通过千平方测试分析满意度指数和属性重要性.
主要成果:
- 年龄是唯一影响患者满意度的人口统计变量 (p < 0.05).
- 专业精神,品质和同情心是高度重视的属性.
- 年轻患者 (<25岁) 的满意度最高;中年患者 (40-60岁) 和低收入群体的满意度最低.
结论:
- 牙科护理策略应适合不同年龄组.
- 患者价值的属性和满意度等级之间存在潜在的断开.
- 该SERVPERF和属性矩阵方法为牙科服务增强提供了可操作的见解.
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